Re: Nikon Customer Support

[Arthur Entlich <artistic-1@xxxxxxx>]

Many companies are outsourcing there tech support to companies that 
handle many products.  It is cheaper than hiring your own people, and 
staffing is such that you may get faster service that way.  The problem 
is many people who work there have no direct experience with the product 
at all, and just rely on the manufacturer's manuals and keys to step 
clients through.

I don't know if Nikon has outspourced or not, so this is a generic 
comment. (sort of like the quality of some tech support these days ;-))

Art

rich turk wrote:

> I'm not sure if this is funny or pathetic.......I had a problem w/my 
> Nikon IV Nikon Scan 3.1 software....all my neg scans were getting blown 
> out. Called Nikon's 800 number and got a person very quickly....BuT,    
> "Bob" knew much  much less than I did about the product.  He said that 
> he didnt even have a scanner at his disposal, and that his instruction 
> manual was less detailed than mine!  He was unfamilar with the menu 
> items in NikScan and even the basic the terminology. 
> 
>  
> 
> I don't blame "Bob" personally.  He stayed on the line with me for an 
> hour....Basically trial and error..the blind leading the blind.... Very 
> sad....I like the scanner and now that I think I've got the problem 
> licked, have gotten good results...but hope I don't have to deal w/Nikon 
> again.
> 
>  
> 
> BTW, I'm still not sure what the problem was....i think I inadvertantly 
> turned off the autoexposure......also...you have to be pretty careful 
> making sure the negatives are aligned properly in the clamshell-like 
> carrier.....having transparent edge of the frame showing thru seems to 
> throw off the readings.
> 
>  
> 
> rgds
> 
>  
> 
>  
> 
> rt
> 


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