Re: Nikon Customer Support

[rafe.bustin@xxxxxxxxxxx]

On 27 Apr 2002 at 0:25, rich turk wrote:

[re: nikon service, and a fellow named "Bob" there]

> I don't blame "Bob" personally. He stayed on the line with me for an hour....Basically trial and 
> error..the blind leading the blind.... Very sad....I like the scanner and now that I think I've got the 
> problem licked, have gotten good results...but hope I don't have to deal w/Nikon again.


My experience with Nikon service hasn't been too bad.  Not 
altogether wonderful, but at least par for the course.  On 
a couple occasions, I needed help getting NikonScan 
reinstalled properly.  There were a few calls concerning 
the banding issue.  I haven't actually needed to send the 
scanner in for service, knock wood.

Getting to Level-1 support wasn't hard at all.  Level 1 folks 
most likely can only help with very obvious problems, or 
stuff that's been reported many times over.  Don't expect 
them to recognize, or have a cure for, a new or original 
problem or a subtle design issue.

If, after a "reasonable" effort, Level 1 can't solve the 
problem, you should be given a referal to Level 2 (insist 
on it, if it isn't offered.)  Only problem there is that Level 2 
is only available 9-to-5, M-F, rather than 24/7 (like Level 1.)

FWIW and IMHO -- when compared to comparable service/
support for Polaroid or Minolta film scanners, I've got no 
complaint at all about Nikon's support, so far. (Knock wood!)


rafe b.

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