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On 27 Apr 2002 at 0:25, rich turk wrote: [re: nikon service, and a fellow named "Bob" there] > I don't blame "Bob" personally. He stayed on the line with me for an hour....Basically trial and > error..the blind leading the blind.... Very sad....I like the scanner and now that I think I've got the > problem licked, have gotten good results...but hope I don't have to deal w/Nikon again. My experience with Nikon service hasn't been too bad. Not altogether wonderful, but at least par for the course. On a couple occasions, I needed help getting NikonScan reinstalled properly. There were a few calls concerning the banding issue. I haven't actually needed to send the scanner in for service, knock wood. Getting to Level-1 support wasn't hard at all. Level 1 folks most likely can only help with very obvious problems, or stuff that's been reported many times over. Don't expect them to recognize, or have a cure for, a new or original problem or a subtle design issue. If, after a "reasonable" effort, Level 1 can't solve the problem, you should be given a referal to Level 2 (insist on it, if it isn't offered.) Only problem there is that Level 2 is only available 9-to-5, M-F, rather than 24/7 (like Level 1.) FWIW and IMHO -- when compared to comparable service/ support for Polaroid or Minolta film scanners, I've got no complaint at all about Nikon's support, so far. (Knock wood!) rafe b. - Turn off HTML mail features. Keep quoted material short. Use accurate subject lines. http://www.leben.com/lists for list instructions.