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Hi, Rafe, Acer have evidently had a sizeable volume of feedback, particularly from the 2720 group on Yahoo, but have chosen to do little about the problem. Looks like Benq may address this after 1st March, but in the meantime they are stuck with the unnecessary cost of replacements, postage, etc. Hardly cost-effective. Mike ----- Original Message ----- From: <email@example.com> To: <firstname.lastname@example.org> Sent: Friday, February 08, 2002 12:14 PM Subject: Re: Acer 2740S slide carriers > On 8 Feb 2002 at 10:09, Michael J. Murphy wrote: > > > Acer UK are to be commended on their after-sales service. A slide retaining > > clip on my 2740S broke after only a week's use and a new carrier was > > received directly from Acer within two days of contacting the supplier, > > Megapixel. > > The fact still remains, however, that this simple design fault must be > > rectified immediately. Otherwise a great scanner. > > > Stupid mechanical problems abound on slide/film scanners. > > The older Polaroid/Microtek filmm scanners (SprintScan Plus, > LE, Microtek 35t+) had flimsy spring clips that held the > slide (or film holder) in place. Easy to mangle the clips, > and quite difficult to replace once they were messed up. > > OTOH, the rest of the optical stage was rock-solid, really > well built. > > > rafe b. > > - > Turn off HTML mail features. Keep quoted material short. Use accurate > subject lines. http://www.leben.com/lists for list instructions. - Turn off HTML mail features. Keep quoted material short. Use accurate subject lines. http://www.leben.com/lists for list instructions.