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Re: Resolution: Nikon 8000/W2K Major Problems



To clarify...

The 1394 cable came with the 8000ED OEM.

I was told by Level II supervisor that if the cable were 'bad out of the box' they would send a replacement cable. 

This issue with the 8000ED not initializing and locking my system had been going on and documented at Nikon Tech since Day 1.

Since it took 3 months to trace down the problem, Nikon policy says the 1394 cable has to be sent in for 'repair' under normal repair channels. It took 3 months because the problem <reboot> was so bad that I would leave my W2K Pro system booted until it locked up or went buggy.

My position was, why are they sweating me for a cable that cost them probably $5, have my production scheduled put on hold for 2 weeks, after buying their top of the line film scanner. It's not like I was asking for a 'loaner 8000ED', simply - send me a new 1394, I'll send your defective cable back. I was able to get the scanner to initialize with the defective cable by wiggling it.

It irritates me that I had to drop $22 for what will now be an extra 1394 cable. All in all a minor deal really, my 8000ED is working perfectly now.

And yes the 1394 cables can be very expensive, up to $49.99 + $15 handling (<$100 order), plus shipping (cablesunlimited.com). The 6'6p-6p Firewire (is this a direct link to hell?) isn't a common cable, after calling every computer shop, I was lucky to find the 1 available cable here in Chico, CA (tiny town), at the Univerity book store.


DC


Doug Churchill Photography

http://www.dcphoto.com
http://www.dougchurchill.com
http://www.martialartsphotos.com
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