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This posting reminds me of some of the car companies when the paint started peeling off their cars in sheets several years after the car was out of warranty. The car companies used the same logic. Hey, show us in writing that the paint warranty was still valid, show us that car paint is guaranteed to last beyond the warranty period... It is the fault of acid rain, or other industrial pollution... The fact that no other cars had their paint peel off for 20-30 years, and people expected that car paint was pretty much permanent on a car, assuming no abuse, was, to the companies, irrelevant. Luckily, a few people got together and mounted a class action lawsuit, and the courts, strangely, disagreed with the manufacturers. Gee, paint IS supposed to stay of vehicles after the 5 year warranty... how strange. And the high tech industry can be much worse behaved than the auto industry. They are often full of half promises, half finished product, and half baked ideas to sell us. The problem is it often takes months or years (or never) to determine what is at fault. Is it conflicting software? Failing memory? Bad OS? Is a BIOS update needed, or new drivers? Maybe my computer is not vented enough or the hard drive is too close and overheating the device intermittently. Maybe it worked correctly until I upgraded another peripheral or software. And if it is software drivers, maybe the company promised me that the OpenGL drivers, or whatever were just 2 weeks away. Back in February of this year you stated: > There are plenty of people that will complain about a motherboard or this > part or that maker not supporting them well but when you find out what > components they have in the system you will almost always find that they > have a bunch of no name clone video cards, controllers and I/O devices with > little or no support of any kind. > Now Matrox wasn't a "clone" company, so support should have been expected, based upon your description above. I have a Diamond card, a "major manufacturer", but guess what, they got bought out by S3, and so support became "legacy" within 30 days after I bought the card. I don't totally disagree with you that clients need to keep heads up about the quality they buy, and the companies they support but attempting to place all the burden on the purchaser and making the manufacturer "blameless" isn't fair either. And, in terms of dealerships, not everyone has access to retailers who will take back product without having a major fight. Art Chip Louie wrote: > > Hey, > > The only thing 100% wrong was that YOU bought a product that didn't work for > your application. How were you screwed as you put it? > > Were there Open GL drivers in the box or not? If they were not in the box > YOU made a mistake and should have returned the product or tried to get Open > GL drivers for the board. When YOU could not get Open GL drivers that > worked YOU should have returned the product. If YOU couldn't return the > product then YOU made a mistake because YOU didn't but it from a dealer that > would back up the products he sells or if YOU didn't figure it out in time > to return the board within the return period YOU made another mistake. > > If there were indeed Open GL drivers in the box and they didn't work YOU > should have returned the product or tried to get working Open GL drivers. > If YOU didn't return the product then YOU made the mistake. If YOU tried to > get working Open GL drivers and they still didn't work YOU should have > returned the product within the time allowed for returns, if YOU didn't > return the product in time YOU made a mistake. > > If YOU kept the card that didn't have drivers for your Open GL applications > then YOU made a mistake. If YOU kept the card YOU made a mistake in > judgment and YOU got what you deserved. All of the purchase decisions were > made by YOU. How did Matrox screw You? What part of this do YOU not > understand? > > > Regards, > > Chip Louie > > > > >>100% wrong. Matrox failed to deliver the openGL driver on for my >>card (g200) >>until the next generation card was out. No voodoo, no rumors, no >>ignorance, >>just an out and out screw job by Matrox. >> >>There was no driver to download from the website because Matrox sold >>vaporware. The usenet for that piece of crap card is still on the >>net. Here >>is one of many complaints you can find on the net: >> >>http://groups.google.com/groups?hl=en&selm=37257052.3893845%40enew >>s.newsguy. >>com >> >> >> >>- >>Turn off HTML mail features. Keep quoted material short. Use accurate >>subject lines. http://www.leben.com/lists for list instructions. >> >> > > - > Turn off HTML mail features. Keep quoted material short. Use accurate > subject lines. http://www.leben.com/lists for list instructions. > > . > > - Turn off HTML mail features. Keep quoted material short. Use accurate subject lines. http://www.leben.com/lists for list instructions.
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