Re: Graphics card for PC (was: Monitor Choice Poll)

[Arthur Entlich <artistic@ampsc.com>]

Chip Louie wrote:

>>Chip Louie wrote:
>>
>>
>>>All of the purchase decisions were
>>>made by YOU.  How did Matrox screw You?  What part of this do YOU not
>>>understand?
>>>
>>Sounds like you are saying that the customer is responsible for
>>determining everything about what is being bought, including
>>second-guessing the manufacturer's hype.  Trouble is, the customer
>>is seldom as well versed in both programming and the sales jargon
>>involved.
>>
>>I doubt that the customer is always wrong.  Some customers may be
>>confused and really try to get something promised by the
>>manufacturer to provide certain defined characteristics, effects, or
>>actions.  If the customer tries to the best of his/her ability to
>>operationalize such things, and can't, then it is not the customer's
>>fault.  Manufacturers have to recognize that not everyone is a
>>nurd.....
>>
>>JerryK
>>
> 
> 
> Hey,
> 
> I can see your point but the customer has to take some responsibility for
> his actions or lack of action at some point.  If you don't know what your
> doing hire a professional.  I'm not a doctor and when I don't feel well I
> call one and make an appointment.
> 
> Regards,
> 
> Chip Louie
> 


I've hear sillyness, but this one takes the cake.

Most of the items that have been discussed are sold as consumer 
electronic peripherals.  CONSUMER-- not professional, not commercial, 
not "you better hire a "professional" before you spend $129 on this 
video card..." They are sold directly to the public through retailers 
who often are less knowledgable than the buyer.  It's not like I have to 
sneak into a computer store with false ID claiming to be a systems 
analyst to get the device.

If I don't know how a car works internally, and only know how to drive 
one, and I get a lemon, is it my fault?  Was I supposed to hire a 
mechanic or engineer to check over a brand new car off the dealer lot?
If my "professional" mechanic breaks more than he fixes, is that also my 
fault?  Was I supposed to take a course in auto repair before I brough 
the car into the garage?

And let me even as a better question, if you go to a doctor, and he 
gives you the wrong medicine or wrong diagnosis, or takes out the wrong 
organ during the operation, are you at fault for not getting your degree 
in medicine beforehand?  How do you KNOW if the doctor is right or not? 
  How many doctors do you go to, before you can be sure you haven't been 
given mis-information, or downright bad medicine?

We are forced to place a degree of trust in either a professional 
service provider, or a manufacturer of a product.  Once again, there is 
an assumption of basic integrity in the company or manufacturer.  When 
that is violated, it becomes the fault of the company, not the buyer.

Yes, a person shouldn't buy a a $1 can opener to open thousands of cans 
in a commercial restaurant, or worse yet, they shouldn't buy a fishnet 
and use it as a strainer, and the manufacturer is not responsible when 
totally inapropriate or wroing duty products are misused.  BUT, if those 
matters aren't at issue then the fault doesn't necessarily lie with the 
consumer.

And as for someone deciding that they didn't wish to deal with teh 
hassle of returning goods to a mail order establishment, but does choose 
to "whine" about it, that, my friend is the porrogitive of the 
purchaser.  If he isn't unfairly maligning the product or company, he's 
paid his dues, and has every right, to state his case.

Art


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