Re: Seagate hard disk firmware issue

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On Sat, Apr 30, 2011 at 2:08 PM, gene heskett <gheskett@xxxxxxxx> wrote:
> On Saturday, April 30, 2011 07:56:21 AM BU66ER BAD6ER did opine:
> This <linux-ide@xxxxxxxxxxxxxxx> is a mailing list.  WTH when I click on
> reply-to-list, do I always have to copy/paste the lists address in the To:
> line?  fscking PIMA!
>
> More below, where it should be.
>
>> Hi,
>>
>> Some time ago, I returned my hard disk and got a new one. Lately, I'm
>> having performance issues again and I suspect there is a hardware
>> error again like last time. If you could confirm this I would be most
>> grateful.
>>
>> Thanks in advance!
>>
>> # smartctl -a /dev/sdb
>> smartctl 5.41 2011-03-16 r3296
>> [x86_64-unknown-linux-gnu-2.6.38-2-amd64] (local build)
>> Copyright (C) 2002-11 by Bruce Allen,
>> http://smartmontools.sourceforge.net
>>
>> === START OF INFORMATION SECTION ===
>> Device Model:     ST2000DL003-9VT166
>> Serial Number:    5YD1YD5P
>> Firmware Version: CC32
>> User Capacity:    2,000,398,934,016 bytes
>> Device is:        Not in smartctl database [for details use: -P showall]
>> ATA Version is:   8
>> ATA Standard is:  ATA-8-ACS revision 4
>> Local Time is:    Sat Apr 30 12:59:32 2011 CEST
>> SMART support is: Available - device has SMART capability.
>> SMART support is: Enabled
>>
>> === START OF READ SMART DATA SECTION ===
>> SMART overall-health self-assessment test result: PASSED
>>
>> General SMART Values:
>> Offline data collection status:  (0x82) Offline data collection activity
>>                                         was completed without error.
>>                                         Auto Offline Data Collection:
>> Enabled. Self-test execution status:      (   0) The previous self-test
>> routine completed without error or no self-test has ever been run.
>> Total time to complete Offline
>> data collection:                (  623) seconds.
>> Offline data collection
>> capabilities:                    (0x7b) SMART execute Offline immediate.
>>                                         Auto Offline data collection
>> on/off support.
>>                                         Suspend Offline collection upon
>> new command.
>>                                         Offline surface scan supported.
>>                                         Self-test supported.
>>                                         Conveyance Self-test supported.
>>                                         Selective Self-test supported.
>> SMART capabilities:            (0x0003) Saves SMART data before entering
>>                                         power-saving mode.
>>                                         Supports SMART auto save timer.
>> Error logging capability:        (0x01) Error logging supported.
>>                                         General Purpose Logging
>> supported. Short self-test routine
>> recommended polling time:        (   1) minutes.
>> Extended self-test routine
>> recommended polling time:        ( 255) minutes.
>> Conveyance self-test routine
>> recommended polling time:        (   2) minutes.
>> SCT capabilities:              (0x30b7) SCT Status supported.
>>                                         SCT Feature Control supported.
>>                                         SCT Data Table supported.
>>
>> SMART Attributes Data Structure revision number: 10
>> Vendor Specific SMART Attributes with Thresholds:
>> ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE
>> UPDATED  WHEN_FAILED RAW_VALUE
>>   1 Raw_Read_Error_Rate     0x000f   096   082   006    Pre-fail
>> Always       -       2447656
>>   3 Spin_Up_Time            0x0003   097   092   000    Pre-fail
>> Always       -       0
>>   4 Start_Stop_Count        0x0032   100   100   020    Old_age
>> Always       -       265
>>   5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail
>> Always       -       0
>>   7 Seek_Error_Rate         0x000f   060   060   030    Pre-fail
>> Always       -       1108085
>>   9 Power_On_Hours          0x0032   100   100   000    Old_age
>> Always       -       717
>>  10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail
>> Always       -       0
>>  12 Power_Cycle_Count       0x0032   100   100   020    Old_age
>> Always       -       74
>> 183 Runtime_Bad_Block       0x0032   100   100   000    Old_age
>> Always       -       0
>> 184 End-to-End_Error        0x0032   100   100   099    Old_age
>> Always       -       0
>> 187 Reported_Uncorrect      0x0032   001   001   000    Old_age
>> Always       -       792
>> 188 Command_Timeout         0x0032   100   100   000    Old_age
>> Always       -       0
>> 189 High_Fly_Writes         0x003a   100   100   000    Old_age
>> Always       -       0
>> 190 Airflow_Temperature_Cel 0x0022   065   062   045    Old_age
>> Always       -       35 (Min/Max 35/35)
>> 191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age
>> Always       -       0
>> 192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age
>> Always       -       202
>> 193 Load_Cycle_Count        0x0032   100   100   000    Old_age
>> Always       -       265
>> 194 Temperature_Celsius     0x0022   035   040   000    Old_age
>> Always       -       35 (0 19 0 0)
>> 195 Hardware_ECC_Recovered  0x001a   015   009   000    Old_age
>> Always       -       2447656
>> 197 Current_Pending_Sector  0x0012   096   096   000    Old_age
>> Always       -       368
>> 198 Offline_Uncorrectable   0x0010   096   096   000    Old_age
>> Offline      -       368
>> 199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age
>> Always       -       0
>> 240 Head_Flying_Hours       0x0000   100   253   000    Old_age
>> Offline      -       9354438771404
>> 241 Total_LBAs_Written      0x0000   100   253   000    Old_age
>> Offline      -       793142133
>> 242 Total_LBAs_Read         0x0000   100   253   000    Old_age
>> Offline      -       307847059
>>
>> SMART Error Log Version: 1
>> ATA Error Count: 828 (device log contains only the most recent five
>> errors) CR = Command Register [HEX]
>>         FR = Features Register [HEX]
>>         SC = Sector Count Register [HEX]
>>         SN = Sector Number Register [HEX]
>>         CL = Cylinder Low Register [HEX]
>>         CH = Cylinder High Register [HEX]
>>         DH = Device/Head Register [HEX]
>>         DC = Device Command Register [HEX]
>>         ER = Error register [HEX]
>>         ST = Status register [HEX]
>> Powered_Up_Time is measured from power on, and printed as
>> DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
>> SS=sec, and sss=millisec. It "wraps" after 49.710 days.
>>
>> Error 828 occurred at disk power-on lifetime: 705 hours (29 days + 9
>> hours) When the command that caused the error occurred, the device was
>> active or idle.
>>
>>   After command completion occurred, registers were:
>>   ER ST SC SN CL CH DH
>>   -- -- -- -- -- -- --
>>   40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455
>>
>>   Commands leading to the command that caused the error were:
>>   CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
>>   -- -- -- -- -- -- -- --  ----------------  --------------------
>>   25 00 08 ff ff ff ef 00      03:44:18.432  READ DMA EXT
>>   27 00 00 00 00 00 e0 00      03:44:18.431  READ NATIVE MAX ADDRESS EXT
>>   ec 00 00 00 00 00 a0 00      03:44:18.423  IDENTIFY DEVICE
>>   ef 03 46 00 00 00 a0 00      03:44:18.391  SET FEATURES [Set transfer
>> mode] 27 00 00 00 00 00 e0 00      03:44:18.391  READ NATIVE MAX
>> ADDRESS EXT
>>
>> Error 827 occurred at disk power-on lifetime: 705 hours (29 days + 9
>> hours) When the command that caused the error occurred, the device was
>> active or idle.
>>
>>   After command completion occurred, registers were:
>>   ER ST SC SN CL CH DH
>>   -- -- -- -- -- -- --
>>   40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455
>>
>>   Commands leading to the command that caused the error were:
>>   CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
>>   -- -- -- -- -- -- -- --  ----------------  --------------------
>>   25 00 08 ff ff ff ef 00      03:44:15.060  READ DMA EXT
>>   27 00 00 00 00 00 e0 00      03:44:15.059  READ NATIVE MAX ADDRESS EXT
>>   ec 00 00 00 00 00 a0 00      03:44:15.051  IDENTIFY DEVICE
>>   ef 03 46 00 00 00 a0 00      03:44:15.019  SET FEATURES [Set transfer
>> mode] 27 00 00 00 00 00 e0 00      03:44:15.019  READ NATIVE MAX
>> ADDRESS EXT
>>
>> Error 826 occurred at disk power-on lifetime: 705 hours (29 days + 9
>> hours) When the command that caused the error occurred, the device was
>> active or idle.
>>
>>   After command completion occurred, registers were:
>>   ER ST SC SN CL CH DH
>>   -- -- -- -- -- -- --
>>   40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455
>>
>>   Commands leading to the command that caused the error were:
>>   CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
>>   -- -- -- -- -- -- -- --  ----------------  --------------------
>>   25 00 08 ff ff ff ef 00      03:44:11.687  READ DMA EXT
>>   27 00 00 00 00 00 e0 00      03:44:11.686  READ NATIVE MAX ADDRESS EXT
>>   ec 00 00 00 00 00 a0 00      03:44:11.662  IDENTIFY DEVICE
>>   ef 03 46 00 00 00 a0 00      03:44:11.566  SET FEATURES [Set transfer
>> mode] 27 00 00 00 00 00 e0 00      03:44:11.566  READ NATIVE MAX
>> ADDRESS EXT
>>
>> Error 825 occurred at disk power-on lifetime: 705 hours (29 days + 9
>> hours) When the command that caused the error occurred, the device was
>> active or idle.
>>
>>   After command completion occurred, registers were:
>>   ER ST SC SN CL CH DH
>>   -- -- -- -- -- -- --
>>   40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455
>>
>>   Commands leading to the command that caused the error were:
>>   CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
>>   -- -- -- -- -- -- -- --  ----------------  --------------------
>>   25 00 08 ff ff ff ef 00      03:44:08.323  READ DMA EXT
>>   27 00 00 00 00 00 e0 00      03:44:08.322  READ NATIVE MAX ADDRESS EXT
>>   ec 00 00 00 00 00 a0 00      03:44:08.314  IDENTIFY DEVICE
>>   ef 03 46 00 00 00 a0 00      03:44:08.282  SET FEATURES [Set transfer
>> mode] 27 00 00 00 00 00 e0 00      03:44:08.282  READ NATIVE MAX
>> ADDRESS EXT
>>
>> Error 824 occurred at disk power-on lifetime: 705 hours (29 days + 9
>> hours) When the command that caused the error occurred, the device was
>> active or idle.
>>
>>   After command completion occurred, registers were:
>>   ER ST SC SN CL CH DH
>>   -- -- -- -- -- -- --
>>   40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455
>>
>>   Commands leading to the command that caused the error were:
>>   CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
>>   -- -- -- -- -- -- -- --  ----------------  --------------------
>>   25 00 08 ff ff ff ef 00      03:44:04.950  READ DMA EXT
>>   27 00 00 00 00 00 e0 00      03:44:04.949  READ NATIVE MAX ADDRESS EXT
>>   ec 00 00 00 00 00 a0 00      03:44:04.941  IDENTIFY DEVICE
>>   ef 03 46 00 00 00 a0 00      03:44:04.910  SET FEATURES [Set transfer
>> mode] 27 00 00 00 00 00 e0 00      03:44:04.909  READ NATIVE MAX
>> ADDRESS EXT
>>
>> SMART Self-test log structure revision number 1
>> No self-tests have been logged.  [To run self-tests, use: smartctl -t]
>>
>>
>> SMART Selective self-test log data structure revision number 1
>>  SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
>>     1        0        0  Not_testing
>>     2        0        0  Not_testing
>>     3        0        0  Not_testing
>>     4        0        0  Not_testing
>>     5        0        0  Not_testing
>> Selective self-test flags (0x0):
>>   After scanning selected spans, do NOT read-scan remainder of disk.
>> If Selective self-test is pending on power-up, resume after 0 minute
>> delay.
>
> I might run the selftest (long) to get a better idea, but if there is not a
> firmware update for this drive on the Seagate site, I believe I'd be asking
> for an RA forthwith.
>
> Be aware that I just updated 2 identical 1 terrabyte Seagate drives about 3
> weeks ago, and the firmware update, while it did not scramble tha partition
> table data, did scramble the partition labels AND the blkid's of the boot
> drive only.  The second drive no longer is hanging the system with bus
> resets, but it still has a write speed of about 3.5 megs/second.  I had to
> re-install.  Fortunately I had data backups from the night before courtesy
> amanda.
>
> --
> Cheers, Gene
> "There are four boxes to be used in defense of liberty:
>  soap, ballot, jury, and ammo. Please use in that order."
> -Ed Howdershelt (Author)
> <http://tinyurl.com/ddg5bz>
> <http://www.cantrip.org/gatto.html>
> Row, row, row your bits, gently down the stream...
>

Hi, thanks for the reply.

Here is my reply, below :)

This is the output of smartctl -t long /dev/sdb and smartctl -l
selftest /dev/sdb. I hope that was the correct procedure.

# smartctl -t long /dev/sdb
smartctl 5.41 2011-03-16 r3296
[x86_64-unknown-linux-gnu-2.6.38-2-amd64] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF OFFLINE IMMEDIATE AND SELF-TEST SECTION ===
Sending command: "Execute SMART Extended self-test routine immediately
in off-line mode".
Drive command "Execute SMART Extended self-test routine immediately in
off-line mode" successful.
Testing has begun.
Please wait 255 minutes for test to complete.
Test will complete after Sat Apr 30 23:06:43 2011

Use smartctl -X to abort test.

# smartctl -l selftest /dev/sdb
smartctl 5.41 2011-03-16 r3296
[x86_64-unknown-linux-gnu-2.6.38-2-amd64] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF READ SMART DATA SECTION ===
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining
LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed: read failure       90%       723
      469696848



Thanks for any interpretation of this.
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