Re: Error on installing modem file

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Many thanks for such a quick reply.

I have attached the file as requested.

Kind Regards,


On 08/08/11 17:17, Antonio Olivares wrote:
> Ian,
> Would you mind sending us ModemData.txt?  It would help determine if
> the agrsm048pci-2.1.60_20100316.deb package is the right one for the
> job.
> Regards,
> Antonio
> On Mon, Aug 8, 2011 at 11:00 AM, Ian Smith <ismith@xxxxxxxxxxxxxx> wrote:
>> Sirs,
>> I am trying to get my fax modem working, and used the latest version of
>> scanModem (which complained about being 27weeks old), and this
>> instructed me to download the latest file from
>> - so I selected
>> agrsm048pci-2.1.60_20100316_i386.deb
>> <>
>> as this had the latest file date, and appeared to be a formal release.
>> When I used Ubuntu Software Centre to install it, I got errors stating
>> that the "package was of bad quality" and in more detail had the
>> following error possibly for each file "E: agrsm048pci-2.1.60:
>> wrong-file-owner-uid-or-gid".
>> Where can I get a more up to date version of scanModem? And is there a
>> version of the software for my modem that I can see is safe to install?
>> Thank you for your help.
>> Kind Regards,
>> Ian
 Only plain text email is forwarded by the  Discuss@xxxxxxxxxxxxx List Server,
 as HTML can contain viruses. Use as the email Subject Line:
           YourName, YourCountry  kernel 2.6.38-10-generic-pae 
 With this Subject Line cogent experts will be alerted, and useful case names left in the Archive.
 YourCountry will enable Country specific guidance. Linux experts in YourCountry 
 can be found through:
They will know your Country's modem code, which may be essential for dialup service.
Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters.
 So in a day, also check the Archived responses at 
--------------------------  System information ----------------------------
CPU=i686,  Ubuntu ,  ALSA_version=1.0.23
Linux version 2.6.38-10-generic-pae (buildd@vernadsky) (gcc version 4.5.2 (Ubuntu/Linaro 4.5.2-8ubuntu4) ) #46-Ubuntu SMP Tue Jun 28 16:54:49 UTC 2011
 scanModem update of:  2011_02_04


The dkms driver upgrade utilities are installed,

 There are no blacklisted modem drivers in /etc/modprobe*  files 

 Potentially useful modem drivers now loaded are:

Attached USB devices are:
 ID 9710:7720 MosChip Semiconductor MCS7720 Dual serial port adapter
 ID 1871:0306 Aveo Technology Corp. 
If a cellphone is not detected, see
A sample report is:

If a USB modem or cellphone is attached and was not detected, please
provide available information in your request to discuss@xxxxxxxxxxxxx

Candidate PCI devices with modem chips are:
00:0f.0 Audio device: Silicon Integrated Systems [SiS] Azalia Audio Controller
01:00.1 Audio device: nVidia Corporation High Definition Audio Controller (rev a1)
High Definition Audio cards can host modem chips.

For candidate card in slot 00:0f.0, firmware information and bootup diagnostics are:
 PCI slot	PCI ID		SubsystemID	Name
 ----------	---------	---------	--------------
 00:0f.0	1039:7502	1558:0808	Audio device: Silicon Integrated Systems [SiS] Azalia Audio Controller

 Modem interrupt assignment and sharing: 
 18:     204083          0   IO-APIC-fasteoi   hda_intel
 --- Bootup diagnostics for card in PCI slot 00:0f.0 ----

For candidate card in slot 01:00.1, firmware information and bootup diagnostics are:
 PCI slot	PCI ID		SubsystemID	Name
 ----------	---------	---------	--------------
 01:00.1	10de:0be3	1558:0808	Audio device: nVidia Corporation High Definition Audio Controller 

 Modem interrupt assignment and sharing: 
 16:   10314539          0   IO-APIC-fasteoi   jmb38x_ms:slot0, nvidia, hda_intel, mmc0
 --- Bootup diagnostics for card in PCI slot 01:00.1 ----

===== Advanced Linux Sound Architecture (ALSA) diagnostics ===== 
The ALSA packages provide audio support and also drivers for some modems.
ALSA diagnostics are written during bootup to /proc/asound/ folders.

The modem cards detected by "aplay -l"  are: None

The /proc/asound/pcm file reports:
00-00: ALC662 rev1 Analog : ALC662 rev1 Analog : playback 1 : capture 1
00-01: ALC662 rev1 Digital : ALC662 rev1 Digital : playback 1
01-03: HDMI 0 : HDMI 0 : playback 1
01-07: HDMI 0 : HDMI 0 : playback 1
01-08: HDMI 0 : HDMI 0 : playback 1
01-09: HDMI 0 : HDMI 0 : playback 1

about /proc/asound/cards:
 0 [SIS966         ]: HDA-Intel - HDA SIS966
                      HDA SIS966 at 0xd3400000 irq 18
 1 [NVidia         ]: HDA-Intel - HDA NVidia
                      HDA NVidia at 0xd3000000 irq 16

 PCI slot 00:0f.0
01:00.1 has a High Definition Audio Card
 The drivers are in the kernel modules tree at:
 New HDA card type: 
    01:00.1 Audio device: nVidia Corporation High Definition Audio Controller (rev a1)
    01:00.1 0403: 10de:0be3 (rev a1)

 The modem codec file for the HDA card is: /proc/asound/card0/codec#1
Codec: LSI ID 1040
Address: 1
MFG Function Id: 0x2 (unsol 1)
Vendor Id: 0x11c11040
Subsystem Id: 0x11c10001
Revision Id: 0x100200
Modem Function Group: 0x1

 The audio card hosts a softmodem chip:  0x11c11040

The softmodem chip 11c11040 is hosted on the Subsytem of the High Definition Audio card,
and is supported by the AgereSystems/LSI driver pair agrmodem + agrserial, which is provided by 
the most current package agrsm-11c11040-version at 

If not a Conexant modem, the driver agrsm with its dependent drivers:

provide audio + modem support with the modem chip residing on the subsystem.
Any particular card can host any one of several soft modem chips. 

=== Finished firmware and bootup diagnostics, next deducing cogent software. ===

Predictive  diagnostics for card in bus 00:0f.0:
	Modem chipset  detected on
NAME="Audio device: Silicon Integrated Systems [SiS] Azalia Audio Controller"

 For candidate modem in:  00:0f.0
   0403 Audio device: Silicon Integrated Systems [SiS] Azalia Audio Controller
      Primary device ID:  1039:7502
    Subsystem PCI_id  1558:0808 
    Softmodem codec or chipset from diagnostics: 0x11c11040
                               from    Archives: 
                        The HDA card softmodem chip is 0x11c11040

Support type needed or chipset:	agrsm

The AgereSystems/LSI agrsm code supports compiling of a agrmodem + agrserial driver pair.
There are a few different chipsets which use this driver pair, but they use different code resources:
Chipsets			KV*	PackageNames (most current as of November 2009)
11c1:048c and 11c1:048f         2.6.29	agrsm048pci-2.1.60_20100108_i386.deb or agrsm048pci-2.1.60_20100108.tar.gz
11c1:0620                       2.6.31  agrsm06pci-2.1.80_20100106_i386.deb or agrsm06pci-2.1.80~20100106.tar.gz !!
11c11040 (on HDA audio cards)   2.6.31  agrsm-11c11040_20091225_i386.deb or agrsm-11c11040-2.1.80~20091225.tar.bz2  !!
   All available at:   
Additionally there are;
automation & testing                    agrsm-tools_0.0.1_all.deb or agrsm-tools-0.0.1-2.noarch.rpm
General background                      agrsm_howto.txt 
* KV == latest kernel release with a reported success 
!! Latest update with major credit to  Nikolay Zhuravlev
   But see conflict issue: 
   For the 11c11040 chip with kernels 2.6.31 and later a change in a modules loading settingmay be necessary.
   Within the file /etc/modprobe.d/alsa-base.conf  (or equivalent for your Distro), change the phrase:
      options snd-hda-intel power_save=10
      options snd-hda-intel power_save=0
   or the agrsm drivers will not function. For Ubuntu related systems this can be done with:
   $ sudo gedit /etc/modprobe.d/alsa-base.conf

Report from  Bjorn Wielens:
Please note- trying to load the modules on a OpenSuSE 11.2 system gives
 an error about the module_version symbol. Using:
# modprobe --force agrmodem
# modprobe --force agrserial 
is necessary to load the drivers, and does not appear to cause ill effects.

All of the above packages are dkms competent.  This means that if your Linux distros dkms package
is previously installed, if provides for future updates matching forthcoming kernels.

-------------- end Agere Systems section -------------------

Predictive  diagnostics for card in bus 01:00.1:
	Modem chipset not detected on
NAME="Audio device: nVidia Corporation High Definition Audio Controller "

 For candidate modem in:  01:00.1
   0403 Audio device: nVidia Corporation High Definition Audio Controller 
      Primary device ID:  10de:0be3
 Support type needed or chipset:	

 Completed candidate modem analyses.

 The base of the UDEV device file system is: /dev/.udev

 Versions adequately match for the compiler installed: 4.5.2
             and the compiler used in kernel assembly: 4.5.2

 linux-headers-2.6.38-10-generic-pae resources needed for compiling are not manifestly ready!

 If compiling is necessary packages must be installed, providing:
Compressed files at: /usr/src/open-vm.tar.bz2

If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then
Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev
and any of its dependents, under Ubuntu linux-libc-dev

If an alternate ethernet connection is available,
$  apt-get update
$  apt-get -s install linux-kernel-devel
will install needed packages.
For Debian/Ubuntu related distributions, run the following command to display the needed package list:

Otherwise packages have to be found through
Once downloaded and transferred into a Linux partition,
they can be installed alltogether with:
$ sudo dpkg -i *.deb

Checking settings of:	/etc/ppp/options
asyncmap 0
lcp-echo-interval 30
lcp-echo-failure 4

In case of a message like:
   Warning: Could not modify /etc/ppp/pap-secrets: Permission denied

For guidance on FAX usage, get from  get faxing.tar.gz
It has samples for a modem using port /dev/ttySL0, which must be changed to match your modem's port.

Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0
Which can interfere with Browser naviagation.

 Don't worry about the following, it is for experts should trouble shooting be necessary.

 Checking for modem support lines:
     /device/modem symbolic link:   
slmodemd created symbolic link /dev/ttySL0:  
     Within /etc/udev/ files:

     Within /etc/modprobe.conf files:
/etc/modprobe.d/blacklist-modem.conf:# Uncomment these entries in order to blacklist unwanted modem drivers
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-atiixp-modem
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-via82xx-modem
/etc/modprobe.d/alsa-base.conf:options snd-atiixp-modem index=-2
/etc/modprobe.d/alsa-base.conf:options snd-via82xx-modem index=-2
     Within any ancient /etc/devfs files:

     Within ancient kernel 2.4.n /etc/module.conf files:

--------- end modem support lines --------

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