Re: Very annoying IMAP problem (cyrus + Outlook)

[Michael Menge <michael.menge@xxxxxxxxxxxxxxxxxxxx>]

Quoting Denis BUCHER <dbucherml@xxxxxxxxxxxxx>:

>
> Hello,
>
> We have 50 people using Outlook on our IMAP cyrus server. It's
> wonderful : fast, efficient, no problem, easy...
>
> But for 4-5 days I have a strange problem only on one PC :
> * Outlook has to reconnect to the server every 5 minutes because of
> "Fatal error: word too long".
>
> As far as I understand, the cause of the problem is :
> * "Outlook is sending either a token or quoted string that is longer
> than 8K bytes."
>
> But how could I correct this problem either in Outlook or cyrus ???
> * Can I simply delete the "offending" email in Outlook, but how to
> find which one ?
>
> Thanks a lot in advance for your help !
>
> Denis Bucher
>

Hi

you can investigate the problem further by activating cyrus telemetry  
logging for that user. Create a directory with the name of the userid  
in {configdirectory}/log . Cyrus will create files in there wich will  
contain all data send and recieved after authentication.

        Michael Menge




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