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Re: ring multiple endpoints?



Hi Marvin,

call forking is certainly possible, but it won't be a small project. A
lot of the code in GnuGk assumes that there can only be 2 participants
in a call ever. I'm not aware of any H.323 product that actually
implements call forking.

That said, if there is a strong need for it, and somebody wants to
sponsor the feature, I'd be willing to check it out what it would take
to implement the smallest necessary subset of forking.

Regards,
Jan

Marvin Herbold wrote:
> Ok - I will have a conversation with my boss and see if the failover method
> would work for them.  It is not ideal, because the agents answering the
> phones are on the night shift and may be sleeping, which means if failover
> happens that the customer has to potentially wait a long time before the
> call is answered... which isn't really good from a customer service
> perspective.
> 
> Is the call forking feature a feasible thing?  What I mean is, is there any
> technical reason why this could not be implemented in a future version of
> GnuGk?  What would you say the difficulty level with implementing this
> feature would be?
> 
> Thanks for your quick reply!  It is much appreciated.
> 
> Marvin Herbold
> 
> -----Original Message-----
> From: Jan Willamowius [mailto:jan@xxxxxxxxxxxxxx] 
> Sent: Friday, December 02, 2011 9:49 AM
> To: openh323gk-users@xxxxxxxxxxxxxxxxxxxxx
> Subject: Re:  ring multiple endpoints?
> 
> Hi Marvin,
> 
> I would call such a feature (letting multiple endpoints ring until
> the first answers) 'call forking'.
> 
> Currently GnuGk doesn't support this. But what you can do is try
> multiple destinations with call failover: Define how long an endpoint
> may ring (AltertingTimeout), enable failover and let GnuGk try multiple
> endpoint one after another.
> 
> Regards,
> Jan
> 
> -- 
> Jan Willamowius, Founder of the GNU Gatekeeper Project
> EMail  : jan@xxxxxxxxxxxxxx
> Website: http://www.gnugk.org
> Support: http://www.willamowius.com/gnugk-support.html
> 
> MarvinHerbold wrote:
> > 
> > I am new to GnuGK and am unfamiliar with a lot of the terminology used in
> > H.323... but I am learning.
> > 
> > Basically I have been tasked to develop a system for our company.  This is
> > the system in a nutshell:
> > 
> > 1) End user (we don't know who the end user is, can be anybody in the
> world)
> > "dials" our system by using an IP address.  This would be a video call. 
> > They could be using Skype.  Could be using a fancy Tandberg.  It doesn't
> > matter.
> > 
> > 2) Our server receives the call and immediately alerts a number of
> > registered endpoints.  This could be 20 endpoints for example.  These
> > endpoints are people who works for us with video phones.
> > 
> > 3) Whoever (one of the 20 endpoints) answers the call first wins.  The
> > gatekeeper would direct the original caller to connect to the winning
> > endpoint.
> > 
> > 4) The gatekeeper would log how many minutes the call lasts, the
> originating
> > ip address of the caller, the winning endpoint's ip address, who
> terminated
> > the call, etc etc.
> > 
> > So my first question here: is this even possible?
> > 
> > Second question here - what is the proper terminology for what we are
> trying
> > to do here - I would search older posts to see if my question has been
> > answered already, but I have no idea what keywords to search for.
> > 
> > So, if anyone can point me in the general direction, that would be much
> > appreciated!
> > 
> > Thanks,
> > Marvin Herbold

-- 
Jan Willamowius, jan@xxxxxxxxxxxxxx, http://www.gnugk.org/

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