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Re: ring multiple endpoints?



Ok - I will have a conversation with my boss and see if the failover method
would work for them.  It is not ideal, because the agents answering the
phones are on the night shift and may be sleeping, which means if failover
happens that the customer has to potentially wait a long time before the
call is answered... which isn't really good from a customer service
perspective.

Is the call forking feature a feasible thing?  What I mean is, is there any
technical reason why this could not be implemented in a future version of
GnuGk?  What would you say the difficulty level with implementing this
feature would be?

Thanks for your quick reply!  It is much appreciated.

Marvin Herbold

-----Original Message-----
From: Jan Willamowius [mailto:jan@xxxxxxxxxxxxxx] 
Sent: Friday, December 02, 2011 9:49 AM
To: openh323gk-users@xxxxxxxxxxxxxxxxxxxxx
Subject: Re:  ring multiple endpoints?

Hi Marvin,

I would call such a feature (letting multiple endpoints ring until
the first answers) 'call forking'.

Currently GnuGk doesn't support this. But what you can do is try
multiple destinations with call failover: Define how long an endpoint
may ring (AltertingTimeout), enable failover and let GnuGk try multiple
endpoint one after another.

Regards,
Jan

-- 
Jan Willamowius, Founder of the GNU Gatekeeper Project
EMail  : jan@xxxxxxxxxxxxxx
Website: http://www.gnugk.org
Support: http://www.willamowius.com/gnugk-support.html

MarvinHerbold wrote:
> 
> I am new to GnuGK and am unfamiliar with a lot of the terminology used in
> H.323... but I am learning.
> 
> Basically I have been tasked to develop a system for our company.  This is
> the system in a nutshell:
> 
> 1) End user (we don't know who the end user is, can be anybody in the
world)
> "dials" our system by using an IP address.  This would be a video call. 
> They could be using Skype.  Could be using a fancy Tandberg.  It doesn't
> matter.
> 
> 2) Our server receives the call and immediately alerts a number of
> registered endpoints.  This could be 20 endpoints for example.  These
> endpoints are people who works for us with video phones.
> 
> 3) Whoever (one of the 20 endpoints) answers the call first wins.  The
> gatekeeper would direct the original caller to connect to the winning
> endpoint.
> 
> 4) The gatekeeper would log how many minutes the call lasts, the
originating
> ip address of the caller, the winning endpoint's ip address, who
terminated
> the call, etc etc.
> 
> So my first question here: is this even possible?
> 
> Second question here - what is the proper terminology for what we are
trying
> to do here - I would search older posts to see if my question has been
> answered already, but I have no idea what keywords to search for.
> 
> So, if anyone can point me in the general direction, that would be much
> appreciated!
> 
> Thanks,
> Marvin Herbold

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All the data continuously generated in your IT infrastructure 
contains a definitive record of customers, application performance, 
security threats, fraudulent activity, and more. Splunk takes this 
data and makes sense of it. IT sense. And common sense.
http://p.sf.net/sfu/splunk-novd2d
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