Re: Monaco EZ Color 2: First Impression

["Konrad Poth" <kpoth@bellsouth.net>]

<x-charset iso-8859-1>Thank you for sharing your experience with MEZ.  It has certainly dampened
my enthusiasm and probably saved me a lot of money.

Even if the president of the company should now choose to rectify the
situation, it would be a trifle late to alleviate the odor left behind.

----- Original Message -----
From: "Bertho Boman" <boman@vinland.com>
To: <epson-inkjet@leben.com>
Sent: Friday, July 27, 2001 6:59 AM
Subject: Re: Monaco EZ Color 2: First Impression


> Before you all jump of joy, be careful!
> I had a terrible experience with Monaco!
>
> Tech support was friendly but did not know what they were doing. I spent
> months trying to get the 1.6 version working.  Even Adobe tech support
> saw my problem on this list and stepped in to help and showed that the
> Monaco profiles were defective.  I am not talking about slight color
> cast, the colors were completely messed up and some profile graphs were
> straight lines and then Monaco tried to blame Adobe.  Monaco asked me to
> send sample profiles,  then they never could find them and asked me to
> send them again or to do the same test as they asked a few days
> earlier.  I even sent a Fed-X letter with to the president and they
> claimed they never received although I have the signed delivery proof
> from Fed-X
>
> I gave up on them and bought the ColorVison Spyder with OptiCal and
> Profiler RGB.
>
> Even more disturbing:  I requested to return the $500 software and
> hardware to Monaco since I never was able to use it, and Monaco unable
> to make it work. I was ready to complain via my credit card company when
> I had a detailed discussion with Monaco tech support and the president
> of Monaco at the Orlando PMA in February.
>
> As a compromise, we agreed that I would return the hardware calibrator
> for a full refund and that Monaco would send me the new 2.0 version
> without an upgrade charge when it become available.  I left my business
> card with the president and we shook hands on the deal.  I am still
> waiting for the RMA # so I can send back the dusty calibrator.
>
> No amount of excuses for lost or misplaced mail can explain that
> behavior since it was an agreement, in person, with the president of the
> company!
>
> I am still waiting....
>
> Bertho Boman
> Vinland Corporation
>
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