Re: Monaco EZ Color 2: First Impression

["Howard Averbach" <haverbach@libcom.com>]

<x-charset iso-8859-1>James --

Thank you for your input.

I own Optical, the Spyder and Profiler RGB, all of which can be purchased
either as a package or separately.  I believe my results at monitor
calibration are ok, but I've never achieved any degree of success at printer
profiling (Umax Powerlook III scanner; Epson 870 printer, Epson ink and
paper).

Now that you, as well as Cathy Brown, have expressed that Monaco's customer
service is not as bad as formerly reported, I would be willing to give EZ
Color 2 a try.  But it is my understanding that they offer only the full
bundle -- scanner, monitor and printer software, at $300; the
printer-profiling software may not be available as a stand-alone product.
Because you qualify for the upgrade price, I agree that the experiment is
worthwhile for you.  But at $300, I'd want to read more independent reviews
and maybe even test the product.

Cathy Brown's two reports on EZ Color 2 have been most informative.  She
clearly understands the product and expresses herself well.  But due to
differing equipment (especially the scanner), skill levels, ink brands,
etc., I hope additional readers of this list will post opinions regarding
the new EZ Color 2, as more widespread use of the product increases.  (I
wonder why we haven't yet heard test reports from C.D. Tobie, Ian Lyons,
Andrew Rodney.  Perhaps we will.)

Hey Monaco, how about a demo version of the printer profiling product!

Howard Averbach



----- Original Message -----
From: "James Irelan" <ijw1@qwest.net>
To: <epson-inkjet@leben.com>
Sent: Friday, July 27, 2001 12:10 AM
Subject: Re: Monaco EZ Color 2: First Impression


>
>
> Howard Averbach wrote:
>
> >
> > (4)  I've read several posts to this list and others that Monaco's
> > technical/customer support is worse than awful.  What has been your
> > experience, if any?
>
> Howard,
>
> I started with Monaco and switched to the Optical stuff, too, although my
puck
> is an earlier version than the Spyder.  I've been happy with it for both
> monitor
> and print profiles.  So I haven't paid that much attention to Monaco for a
> couple
> of years.  Now, however, with the inexpensive upgrade available, my
interest
> is somewhat renewed.  I still think Monaco would have its work cut out for
it
> to
> better than Profiler in a significant way- that's how much better Profiler
was
> for me
> than Monaco 1.5.  But I remain open to the possibility that they've done
just
> that.
> So I have most of the same questions you do. But the point I'm getting to
is
> about
> Monaco's customer/tech service.  I had such problems with getting good
profiles
>
> with it that I made LOTS of calls to Monaco, and I found them to be
supportive
> way above and beyond!  So much so that I actually felt bad about going to
a
> competitor's product, but I had to.  Those early versions of Monaco just
didn't
>
> work for me.  But it certainly wasn't for lack of trying on either my side
or
> theirs.
> Now, maybe the situation has changed in a couple of years; I can't say.
But I
> give
> their tech support top marks from my experience.
>
> James Irelan
>
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