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<x-html><!x-stuff-for-pete base="" src="" id="0" charset=""><!doctype html public "-//w3c//dtd html 4.0 transitional//en"> <html> As I've learned, the EX has essentially the same problem with accepting a CIS as my ill-fated 700 did. Read this quote from the last message I received from MIS. <br> <blockquote TYPE=CITE> <pre>MIS Associates Inc wrote: The Photo EX and 700 are both difficult for CFS operation. The suction created by the print head is critical. Some printers of this model can do it fine and others can not. I suspect you have one that just can't make it. There is no sense in us sending more hardware for you to try. Your best course of action is to put in some new cartridges and get it working so you can make prints. Sorry you have had so much frustration with this project. We have tested a couple of 700's in our lab and both worked fine. However, we do get more tech support calls on the EX and 700 than on any of the other printers. They are real touchy and not easy to get going. In your emails and on the phone you have expressed yourself so well, that we clearly understand your high expectations. Due to the nature of this product, and your critical application, we believe the best solution is a refund. Your credit was processed this morning. We are sending you a set of new cartridges to use to restore your printer back to normal. Bob </pre> </blockquote> <p><br>*Note* Am in the midst of composing my next message to MIS, informing them that yes, their consolation cartridges did arrive, but there is no longer a working printer to install them in. I don't wish to prolong the three weeks of this process and the frustration it's brought any further, but do feel that I'm owed greater compenstation than ink for being a guinea pig. Any comments?* <p>Also in one of the last posts on CIS choice, Rafe mentioned CIS's David having run a thread earlier about why the 700 wouldn't work...so apply this to your EX and you may have the reason. From my newly wizened vantage point, it would seem that CIS only sells product that they are reasonably sure will work. <br>- Alana <p>James Martz wrote: <blockquote TYPE=CITE>At 04:34 PM 10/23/2000 +0000, you wrote:</blockquote> <blockquote TYPE=CITE>>Buy CIS. I will next time.</blockquote> <blockquote TYPE=CITE> <br>I would too if they could figure out how to make it work OK with an EX</blockquote> -- <br>Alana Lea Gordey <p>Illustration Portfolio <br><A HREF="http://www.alanalea.com/";>http://www.alanalea.com/</A> <br>~~~~~~~~~~~~~~~~~~~~~~~~~~ <br>Come see what I've been working on... <br><A HREF="http://www.alanalea.com/gallery/postcards/";>http://www.alanalea.com/gallery/postcards/</A> <br>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ <br>Better yet, come visit me at <br>* * * ARTJAM 2000 * * * <br>THE 4TH ANNUAL NORTHWEST ILLUSTRATORS SHOW <br>NOV. 15, 5-9 PM, Seattle Hilton <br>For complete ARTJAM info, go to <<A HREF="http://seattle.gag.org";>http://seattle.gag.org</A>> <br> </html> </x-html>
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