At 12:47 AM 6/28/00 -0800, you wrote: > >The next day I tried again and got a tech rep who knew a bit more. He said that if there's >anything sandwiched on the glass between the reflective base and the TU in the area of the >white balance test, the scan will hang. > >The tech guy said he gets at least one call on this a week. So it isn't a really big problem. As you say, it is was a really big problem for you. If this is a repeatable problem at his level than others are wasting there time & money (long distance phone calls) trying to solve this same problem. Why are these repeatable issues not put into a fac file or at least put into a file that 1st level tech support has. Also the cost of all that shipping & repairing that was done on your unit is passes on to consumers. It doesn't seem a very efficient way to run tech support. Just my humble opintion. Jan - Please do not include an entire message in your response. Delete the excess. http://www.leben.com/lists for list instructions.