Re: epson responsibility re 1270 problems

[luner <luner@net-lynx.com>]

I wholeheartedly agree with Bob's feelings about Epson. The company should
give people some form of compensation.
When I first started to print my art portfolio on the 800 with Epson papers
and everything turned yellow within 3 months inside an archival portfolio I
was very mad. Epson just wrote a letter back that I should try now these new
Epson Papers. Dismissing totally my request for some free paper since I
wasted a lot of ink and paper and needed to reprint all my stuff.
Anyway, their paper sucks and even the new "archival" matte paper is not
that hot. Faintly yellow edges are already visible.
What I get from this list is just a lot of people are not happy with their
return/repair/claims/customer service department/ etc.
anyway,
Karin

> From: Bob Meyer <bobm_epson@yahoo.com>
> Reply-To: epson-inkjet@leben.com
> Date: Wed, 21 Jun 2000 21:30:16 -0700 (PDT)
> To: epson-inkjet@leben.com
> Subject: RE: epson responsibility re 1270 problems
> 
> 
> --- Bruce Fraser <bfraser@amer.net> wrote:
> 
>> Yes, there has been a major screwup with regard to
>> the Premium Photo Glossy
>> Paper. I don't believe for an instant that Epson
>> deliberately set out to
>> deceive anyone -- companies who do that generally
>> don't stay in business as
>> long or as capably as Epson. This is bleeding-edge
>> technology: we'll
>> doubtless learn of other factors, currently unknown,
>> that can negatively
>> affect print longevity in the years to come.
> 
> Intentional or not, Epson has both a moral and legal
> responsibility to ensure its products meet the claims
> made for them.  This printer / paper combination does
> NOT meet those claims.  I don't much care what else
> Epson learns in the future.  They need to fix the
> problem that exists now, or offer its customers some
> form of compensation.  And no, I don't consider
> telling me to use matte paper a solution.  I like
> glossy photographs, and so do most of the people who
> might buy my work.
> 
> 
> =====
> Bob Meyer
> Step Outside.  The graphics are AMAZING!
> 
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