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At 11:04 PM 2/12/00 -0500, Don Feinberg wrote: > I want my systems to behave, >in the customer's hands, as I intended, or I **will know** why they don't. Yes, but what if the **customer** wants it to perform differently? Wants added functionality which you have failed to build into it because the majority of your customers haven't said anything about it? What if that added functionality corrects a design shortcoming that the majority isn't aware of in your product, and which is intimately tied to one of the primary uses for your product (e.g., longevity for family photos, in the case of the epsons)? >Pretty old fashioned and >decrepit, huh? Just plain greedy and selfish, what? > I don't recall anyone portraying Epson with the vitriol you suggest. I think the point is more that some of us feel that if Epson is attempting to make refilling impossible but hasn't offered a product which does all that refilling makes possible, that their sense of their self interest may have significantly departed from our self interest. One of the significant selling points of the Epsons to many who are on this list IS the refillability. There are printer brands we could be choosing which are in the same ballpark of print quality, better in fact than the 3000, but which offer limited refillability due to print heads being built-in to the cartridge (limiting the life span of the head and thus of the cartridge, and limiting the ability of 3rd-party vendors to legally manufacture replacement cartridges). If a 3rd-party mini-industry has built up around refilling, you can bet it's because Epson hasn't adequately filled some customer's needs. As a customer, I it's not my job to give Epson's corporate responsibilities and success priority over my needs in using their product. If you're expecting your customers to do this, then you may not be looking after their needs as closely as you think (or perhaps the difference in product and industry make your analogy tenuous). As you imply, ignoring the needs of your customers can be bad business. As numerous others have written, if Epson successfully eliminates refilling for their printers and doesn't offer fully equivalent functionality (read inks that will do what I want and last at least 50 years, and which are compatible with beautiful art-papers) at a price I'm willing to pay, I'll buy another brand. That's not bashing Epson, it's simply the way the market works. Regards, Mitch V. __________________________________________________ Do You Yahoo!? Talk to your friends online with Yahoo! Messenger. http://im.yahoo.com - Please turn off HTML mail features. Keep quoted material short. Use accurate subject lines. http://www.leben.com/lists for instructions.
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