Re: The 1270-Bad news / QA-engineering/responsibility to employees

["Charlie" <cjh@iquest.net>]

   Well,   excccuuuuusse me !     If Epson offers archival inks (or regular
inks for those of us who don't care about fading) at a price we are willing
to live with,  we won't be "bashing" for long, I can tell you that.  If they
don't, we will either live with it and stay, or we will find value somewhere
else.  Just as Epson (and you) think about your company (and employees), so
do many on this list think about THEIR companies (and employees).  Many of
us home users who were re-filling quit when we could get carts from places
like buycomp.com, MIS, WE-INK, Media-Street, etc. at what we thought were
within reason.  And many of us stayed with OEM carts at that!   Most (if not
all) sing the praises of their Epson  printers on a daily basis.  But we are
certainly not sheep.  Epson may find that their warranty costs go down
(though they did repair mine  when they KNEW the printer was three months
out of warranty) along with their sales!  I have personally bought 3
printers from them (ALL for home use only!) and I'm currently thinking of
another before Summer, but if I find that I cannot get OEM or other
cartridges/inks cheaply enough, I will buy from HP or Canon, or someone
else, where I can refill.    No one has said that from Epson's point of view
they are wrong.  We are saying from our point of view (a consumer who will
or won't be buying their product) they may be wrong with using a chip and
will lose our business if we can't figure a way around it OR if they don't
accommodate our needs in another way (much cheaper ink cartridges...
continuous ink systems?)!   We don't take issue with Epson from an
engineering point of view or a benevolent employer standpoint.  Epson can do
what they want, and so can we.   If you've been on this listserv for any
amount of time, you know that most of us are fanatics about our Epsons, and
in fact do more promotion for them than any salesmen in the computer stores
(have you ever eavesdropped on the salesmen in stores... they push people
AWAY from Epsons... at least here in Indiana.)  The chip design may help
Epson retain quality (& less warranty work) and OEM cart sales, but I may
need to go to another brand so as to keep my consumable costs down.  We all
know the industry gives the printers away in order to sell the cartridges.
Some of us prefer to figure out ways to keep the consumables down also.  And
why shouldn't we?   After all, some have businesses/employees whose
livelihood relies on it, just as Epson does.  If you don't understand this,
maybe you are (in your own words) "just too dumb for this list."

Charlie


----- Original Message -----
From: D. L. Feinberg <donf@CYBERNEX.NET>
(with snips)
> You know, you folks can bash Epson all you want.  And, maybe they're due a
> bashing.  I don't know.
>  I am insecure enough to make DAMNED SURE that each and
> every component of every system I design and produce is exactly as I
specify
> it from start to finish  or I **will know** why they don't.
> Not only that.  I'm personally responsible for the livelihood of a bunch
of other people.  I guess I'm just too dumb for this list.


-
Please turn off HTML mail features. Keep quoted material short. Use
accurate subject lines. http://www.leben.com/lists for instructions.