RE: Help!!! the same old problem

[metrophoto@access1.net]

Garnetta,

I've done this many times on PC's but never on a Mac.  However, the process should be the 
same.  It entails saving all your data, as in a normal complete backup.  Don't save the 
program files, just the data files you've created doing your work.  Then simply reformat the 
hard drives and start from scratch, as though it were a new computer.  Load only the 
programs you need.  If your printing problem was caused by either driver corruption or 
conflict, it should disappear.  

I'm sure one of our fellow list members with Mac experience can advise you on the specifics 
of how this is done.  Give yourself about three hours for the process.  And, if it works, dig up 
your best cookie recipe with a happy face.

I've got my fingers crossed for you.

michael *¿*



> ** Original Message follows... 

>
> At 06:46 PM 1/31/00 -0800, metrophoto@access1.net wrote:
> >Garnetta,
> >
> >Your recent post answers my unanswered "?": has Garnetta solved her 
> >problem?  At any
> >rate, what you're experiencing sounds like a driver problem.  Have you 
> >tried reformatting
> >your hard drive and re-installing your software?  If there are printer 
> >drivers either corrupted
> >or 'stepping on each other's toes,' reformatting and reinstalling almost 
> >always solves the
> >problem.  Although this sounds like an extreme solution, it will cost you 
> >1/10th the time
> >you've already invested without a solution.
> >
> >michael *¿*
> 
> Michael,
> 
> I have removed the printer drivers and re-installed them. I have not 
> reformatted the hard drive. I'm afraid I wouldn't know how to do that on a 
> Mac. Is this something you can explain quickly? Or...do I need to have this 
> done by a professional? I'm ready to try anything at this point!
> 
> Thank you for the info!
> 
> Garnetta
> Garnetta@Sullivan-Creative.com


Specializing in Artistic Portraiture and
         Digital Photo Restoration

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