Roger- Is your printer brand new, and these are the first inks you have installed in the Printer? If so, it is possible that the printer did not charge the inks when you installed them. Try taking the cartridges out and re-installing the inks. If it still doesn't charge you might have a faulty ink sensor. When I got my 3000 the cyan ink sensor was out, so the printer never registered the new inks and would not charge the system. Consequently all print tests appeared to be about 10% density, and I could not get any more out of it. Luckily this was covered by my leasing agency, and they took it back the next day, with a new one delivered to my door. (They new one works perfectly.) -- Will Strain Managing Member, Designer Will Strain Design, llc. 7775 Ridge Rd Indianapolis, IN 46240 tel 317 847 0582 fax 317 251 0074 designer@willstrain.com www.willstrain.com - Turn off HTML mail features. Keep quoted material short. Use accurate subject lines. http://www.leben.com/lists for list instructions.