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Mark: That's interesting. I don't know if you happened to see my message about the 1200 paper profiles having been omitted from the Windows version of the driver software. I, too, worked my way to someone fairly high up the tech support chain and he admitted that the profiles should have been there. The profiles are in the Mac version of the driver installation software, but they screwed up and didn't include them in the Windows software. Fortunately, a friend of mine with the Mac software e-mailed me the profiles and all I had to do was rename them to .icm and they work like a charm. If you happen to have a PC, let me know if you'd like the profiles and I'll e-mail them to you. What a pain in the butt! Best regards, John. John Blaustein Photography E-mail: firstname.lastname@example.org Web site: www.johnblaustein.com <><>ONLINE PORTFOLIO<><><> <><>THE HIDDEN CANYON<><> ----- Original Message ----- From: Mark Buchfuhrer <email@example.com> To: <firstname.lastname@example.org> Sent: Friday, October 29, 1999 9:16 PM Subject: Epson finally admits to pizza wheel problem! > I sent my first Epson 1200 back to Epson due to the pizza track problem > after being told that the 1200 did not have this problem by the customer > support people. Well, of course, the second 1200 had the same pizza wheel > marks as the first. > > I called customer support again today and was finally passed on to a higher > level support person. She finally admitted that the 1200 (and lots of other > Epson printers) do have the problem of causing pizza wheel tracks especially > on the photo paper. She said that Japan was aware of the problem and > working on a solution, but had no idea when a solution would be in sight. > > She did offer to refund my money for the printer, and when I refused offered > to send me a set of ink cartridges for my trouble. Well, I guess I will > have to take out the wheels or put the spacer washers on the screws holding > the wheel assembly (not sure which way is better, but I was told that either > would void the warranty). > > Mark B. > > > - > Please do not include an entire message in your response. Delete the excess. > http://www.leben.com/lists for list instructions. > > - Please do not include an entire message in your response. Delete the excess. http://www.leben.com/lists for list instructions.