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I sent my first Epson 1200 back to Epson due to the pizza track problem after being told that the 1200 did not have this problem by the customer support people. Well, of course, the second 1200 had the same pizza wheel marks as the first. I called customer support again today and was finally passed on to a higher level support person. She finally admitted that the 1200 (and lots of other Epson printers) do have the problem of causing pizza wheel tracks especially on the photo paper. She said that Japan was aware of the problem and working on a solution, but had no idea when a solution would be in sight. She did offer to refund my money for the printer, and when I refused offered to send me a set of ink cartridges for my trouble. Well, I guess I will have to take out the wheels or put the spacer washers on the screws holding the wheel assembly (not sure which way is better, but I was told that either would void the warranty). Mark B. - Please do not include an entire message in your response. Delete the excess. http://www.leben.com/lists for list instructions.