Warranty using aftermarket materials

["Jim Osmundson" <josierra@gorge.net>]

Neither Epson nor Honda nor Boeing can tell a customer what to use in order
to keep their warranty in force. That's federal law. Hence aftermarket inks
and papers are perfectly acceptable for use in Epson printers. That being
the law then one needs to consider down time if the material was not up to
specification. None of us want to intentionally put our printers out of
commission.

If a firm was adding fine grinding compound to the ink they sold or to the
motor oil for example and the responsible party (Epson, Honda etc.) could
prove it then there might be a warranty refusal. Lawyers love this sort of
problem but otherwise a firm offering a product with a warranty takes the
legitimate warranty with the fraud. Sure there are abuses but it goes with
the territory no matter how much we'd rather there were only honest
customers.

Only time warranty usually gets held up is when a customer claims physical
harm. Most companies direct those claims to the head office and then to
their legal reps before any warranty is undertaken least there be an
admission of fault. To do otherwise is not very smart.

Jim 
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