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I recently had a custom profile made by Profile City for my Epson 1290 printer with CIS / Generations 4 / Archival Matte paper. I followed all the instructions carefully to print the initial Linearisation Target, followed by the customised Profiling Target, and in due course received my profile. After installing the profile, I tried printing the Profiling Target with the profile, to compare with a print made without it. Unfortunately, the new print, although different from the unprofiled one, was still far from satisfactory. The neutral gradient in the target had several very obvious tonal steps, with colour balance varying from red to blue to yellow along the gradient. It is now two weeks since I received the profile, and despite several emails and a number of international telephone calls to the Profile City Colour Lab, I have had no response from them. Has anyone else had profiles made by Profile City, and had any problems with them? Does anyone know the address for someone there who I can contact about this, to try and get some assistance in sorting this out? Thanks Peter O'Reilly - Turn off HTML mail features. Keep quoted material short. Use accurate subject lines. http://www.leben.com/lists for list instructions.