Profile City Profiles

["Peter O'Reilly" <landmarks@lineone.net>]

I recently had a custom profile made by Profile City for my Epson 1290
printer with CIS / Generations 4 / Archival Matte paper.

I followed all the instructions carefully to print the initial Linearisation
Target, followed by the customised Profiling Target, and in due course
received my profile.

After installing the profile, I tried printing the Profiling Target with the
profile, to compare with a print made without it. Unfortunately, the new
print, although different from the unprofiled one, was still far from
satisfactory. The neutral gradient in the target had several very obvious
tonal steps, with colour balance varying from red to blue to yellow along
the gradient.

It is now two weeks since I received the profile, and despite several emails
and a number of international telephone calls to the Profile City Colour
Lab, I have had no response from them.

Has anyone else had profiles made by Profile City, and had any problems with
them? Does anyone know the address for someone there who I can contact about
this, to try and get some assistance in sorting this out?

Thanks

Peter O'Reilly

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