Re: Niagara CIS/ 1280 won't reset

[Jim Germond <jim@jimgermond.com>]

Regarding my problem of my color cartridge chip failing to reset, i received
the following from MediaStreet.com
> 
>> This is an autoreply from http://mediastreet.custhelp.com
>> 
>> First, please turn the printer off (PRINTER MUST STAY OFF FOR at least 30
>> seconds to clear the RAM)and then back on again. If the ink-out lights are
>> still on, bring the cartridges to the LEFT position. Unplug the power cord
>> to the printer while the cartridges are sitting on the left. Then reboot
>> your computer. After your computer reboots plug your printer back in. After
>> it reprimes the ink level should be reset to full.
>>
I did this with no luck.
 
>> If ink-out lights are STILL on:
>> 
>> 1. Please push the cartridge in question into its position as firmly as
>> possible (to make sure it is in right and that the chip connection is in
>> proper contact with the printer)
>> 
>> WHEN YOU REMOVE THE CARTRIDGES FROM THE PRINTER, FIRST, BE SURE TO
>> CRIMP/CLAMP OR BEND(LIKE A GARDEN HOSE) THE TUBING, SO YOU STOP INK FLOW IN
>> THE TUBES LEADING TO THE BOTTLES
>> 

I did this, and my ink did "retreat" towards the bottles a couple of inches.
Reseating the carts did not help and the ink-out light was still on.

>> If your "ink-out" lights are still on:
>> 2. Please rub the chip in question with a tissue or q-tip, or cotton cloth,
>> or tisue to make sure the contacts are not obstructed with dirt, dust, glue
>> or fingerprints that may be blocking the contact connection with the
>> printer.
>> 

I did this and saw no change

>> If your ink out lights are still on:
>> 3. Please swap the 2 chips. Put the chip from the color cartridge in the
>> black cartridge and the black cartridge chip in the color cartridge to see
>> if the ink out light changes to the other cartridge. If so, you have a
>> defective chip and we will replace it for you immediately, as well as send
>> you a postage paid envelope to get the defective chip(s) back for
>> evaluation.
>> 

After a chip swap, the ink-out light went off! Nozzle checks were not too
good and after 4 cleaning cycles there are still some gaps. I have heard
that letting it sit helps and I have to go play music at a wedding anyways
so I will check it again when I return.

This all makes me a little nervous. Any advice is much appreciated.

Not-quite-so Exasoeratingly Yours,
Jim Germond

> on 5/31/02 7:26 PM, Jim Germond at jim@jimgermond.com wrote:
> 
>>> I was loving this CIS and the 1280 was cranking away until it stopped
>>> printing and gave me the "ink-out" light. I shut it off per MediaStreet's
>>> instructions, but it still won't reset.
>>> 
>>> MediaStreet's Web Site says to reboot the computer. That didn't work either.
>>> 
>>> What do I do? 
>>> 
>>> Thanks,
>>> Jim Germond

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