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Regarding my problem of my color cartridge chip failing to reset, i received the following from MediaStreet.com > >> This is an autoreply from http://mediastreet.custhelp.com >> >> First, please turn the printer off (PRINTER MUST STAY OFF FOR at least 30 >> seconds to clear the RAM)and then back on again. If the ink-out lights are >> still on, bring the cartridges to the LEFT position. Unplug the power cord >> to the printer while the cartridges are sitting on the left. Then reboot >> your computer. After your computer reboots plug your printer back in. After >> it reprimes the ink level should be reset to full. >> I did this with no luck. >> If ink-out lights are STILL on: >> >> 1. Please push the cartridge in question into its position as firmly as >> possible (to make sure it is in right and that the chip connection is in >> proper contact with the printer) >> >> WHEN YOU REMOVE THE CARTRIDGES FROM THE PRINTER, FIRST, BE SURE TO >> CRIMP/CLAMP OR BEND(LIKE A GARDEN HOSE) THE TUBING, SO YOU STOP INK FLOW IN >> THE TUBES LEADING TO THE BOTTLES >> I did this, and my ink did "retreat" towards the bottles a couple of inches. Reseating the carts did not help and the ink-out light was still on. >> If your "ink-out" lights are still on: >> 2. Please rub the chip in question with a tissue or q-tip, or cotton cloth, >> or tisue to make sure the contacts are not obstructed with dirt, dust, glue >> or fingerprints that may be blocking the contact connection with the >> printer. >> I did this and saw no change >> If your ink out lights are still on: >> 3. Please swap the 2 chips. Put the chip from the color cartridge in the >> black cartridge and the black cartridge chip in the color cartridge to see >> if the ink out light changes to the other cartridge. If so, you have a >> defective chip and we will replace it for you immediately, as well as send >> you a postage paid envelope to get the defective chip(s) back for >> evaluation. >> After a chip swap, the ink-out light went off! Nozzle checks were not too good and after 4 cleaning cycles there are still some gaps. I have heard that letting it sit helps and I have to go play music at a wedding anyways so I will check it again when I return. This all makes me a little nervous. Any advice is much appreciated. Not-quite-so Exasoeratingly Yours, Jim Germond > on 5/31/02 7:26 PM, Jim Germond at email@example.com wrote: > >>> I was loving this CIS and the 1280 was cranking away until it stopped >>> printing and gave me the "ink-out" light. I shut it off per MediaStreet's >>> instructions, but it still won't reset. >>> >>> MediaStreet's Web Site says to reboot the computer. That didn't work either. >>> >>> What do I do? >>> >>> Thanks, >>> Jim Germond - Turn off HTML mail features. Keep quoted material short. Use accurate subject lines. http://www.leben.com/lists for list instructions.