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I've purchased high-emd scanners & printers from http://www.globalimaginginc.com Service is plus-or-minus, but as you pointed out, if you have warranty issues, you will need to take/ship your printer to an Epson repair center. Here in the Denver-metro area, there are several. One of which I've used and had a great experience (it was funny to carry my 3000 in, and stack it like cord wood with all the other 3000's). MikeA - Turn off HTML mail features. Keep quoted material short. Use accurate subject lines. http://www.leben.com/lists for list instructions.