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Does anyone you know have another printer you could hook up and see if the problem is the printer or computer maybe even your cable. ----- Original Message ----- From: <Barblawrence@aol.com> To: <firstname.lastname@example.org> Sent: Wednesday, April 17, 2002 8:54 AM Subject: red shift on printing - update > Here is the latest in my saga of red prints and print previews when using ICC > profiles - no fix yet. > > Last night I called Epson, and after a miserable experience with a senior > technician who told me that you were not supposed to use printer profiles. > When I asked to speak to someone else he connected me to a tape with an 800#. > > So I called again and got to a level 2 technician who walked me through > deleting everything related to the 1280 driver and to the download for the > latest driver. As that was going to take time, he told me how to install and > to call again if it did not fix the problem. He felt that the problem is > probably NOT corrupt ICC profiles, but this was something to try. > After an 1 hr. download time, (can't get a fast connection where I live), I > installed - and the prints and print previews are still red! > > And for the person who suggested checking ink level - there is over half a > cartridge left. > Someone else suggested a PIM conflict - but I don't use PIM, as I don't have > a digital camera. > > So back to Epson tech support today > > Barbara Lawrence > Somerset, NJ 08873 > email@example.com > - > Turn off HTML mail features. Keep quoted material short. Use accurate > subject lines. http://www.leben.com/lists for list instructions. - Turn off HTML mail features. Keep quoted material short. Use accurate subject lines. http://www.leben.com/lists for list instructions.