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In a message dated 3/25/02 5:45:54 AM, email@example.com writes: >What would be wrong with having someone who has a high-level contact >at Epson write a request from the list to Epson asking that the 1160 >drivers be upgraded for System 10. I am sure we could get everyone >here to agree with that...don't you think? After all, we are their >market. I think I know someone living in Maine who has those >contacts... CDTobie@aol.com replied: < Do you think that Epson isn't already aware that every current Epson printer owner with a Mac would like that particular model to be supported under OS X? The 1160 is considered a business-grade printer by Epson, and is not a flagship photoprinter, so Epson is unlikely to view it as important. [snip] I'm not convinced that it's as cut-and-dried as that. Epson are working very hard at improving their 'market share' (and from my viewpoint as a developer, they are leaving their competition way behind in terms of support). While there's no money to be made directly in updating drivers for printers which they and their dealers are no longer selling, 'customer confidence' is an important factor which they may take into account. If they earn themselves a reputation for selling printers which rapidly become obsolete, then this may damage their sales in the longer term. Also, they may want to continue selling 'consumables' for all of their printers for as long as possible - at the low end of the market in particular, that's where they make their money, because the printer itself has to be priced aggressively. Lastly, Microsoft themselves have long advocated supporting 'legacy' hardware on their new OS's, because they know that omitting them will slow sales. I don't know if Apple take the same view. IMHO, given that much of the mail in this group relates to using 3rd party materials, I wouldn't count on a petition from it being received sympathetically, though I guess there might be a silent majority who are using genuine Epson inks and media without any problems, and who have little to say. We'll probably never know. D. ObDisclaimer : These are solely my opinions, my employers may not share them. I have no knowledge of Epson's commercial strategy beyond my own limited personal experience. - Turn off HTML mail features. Keep quoted material short. Use accurate subject lines. http://www.leben.com/lists for list instructions.