I am having the following problem with Profiler Plus. Instead of re-typing, I am just including my conversation with George at Colorvision. He has responded quickly, but does not look like he will reply again today and I really wanted to get some papers profiled today, so that is the reason for my posting here. So it is NOT a knock against their support. Maybe someone else has seen this problem or has another idea as to the cause. MZ. ********************** George I did all this already once. To be sure, I just repeated everything you said to do again. In addition, I went through my registry and removed all references to Matchlock, Horses, MLock, PantoneColorvision. I then re-installed Profiler Plus and I still have the same problems. As I stated earlier, I even did a new Photoshop install and the problem persists. The sad thing is that even Profiler RGB does not work anymore and gives me the same problems even after uninstalling Profiler Plus and re-installing Profiler RGB. . It worked fine before installing Profiler Plus. What next? Murray *********************************************** Murray, This sounds like an installation problem. Do the following: Look in the Photoshop Plug-Ins folder C:/Program files/Adobe/Photoshop/Plug-Ins In the Plug-Ins folder -- See if there is a folder named MatchLock If there is (these are the 2.1 plugins) - move the folder to the Trash/Waste Bin Then search for the folder Horses - It should be in Program Files Move it to the Trash (This has the test charts and other reference files Then: Search on the words Matchlock and MLock You may find MatchLock Profiler II and MLock Profiler II Export These are the v2.1 plugins and may be installed inadvertantly in one of the other Photoshop plugin folders - move them to the trash Then run the ProfilerPlus Installer again Regards, George Rodart The ColorVision Support team ********************************************* I am using Photoshop 6.01 on a Windows XP system. AMD Athlon 1.4 with an ABit KG7-R motherboard. One gigabyte DDR ram. (As you can see, memory is not the problem) I just installed Profiler Plus 2.2 and have major problems. I was running Profiler RGB 2.1 with absolutely no problems on this system until I installed Profiler Plus 2.2 today. 1. My profiles created were very weirdly colored and posterized after ProfilerPlus install. (totally bizarre) 2. I then started getting the following two errors in Photoshop: "Could not complete the Export command because of a program error." Followed by this one "Unexpected error: communications to the Export plugin seem to have failed. If free memory is tight, quit some other programs and try again." 3. Now I cannot get Profiler RGB 2.1 to work even after removing Profiler Plus and re-installing Photoshop with updates and then re-installing Profiler RGB 2.1. MZ. - Turn off HTML mail features. Keep quoted material short. Use accurate subject lines. http://www.leben.com/lists for list instructions.