Re: Maybe OT - routing calls in PSTN

[Bill Michaelson <bill@xxxxxxxx>]

That is my position, and I appreciate the affirmation, as well as the 
offer to determine the carrier. I might email you about that. But having 
no business relationship with the other carrier, it is at best awkward 
for me to initiate contact on this matter, and this should be obvious to 
Vitelity staff. Worse, they are now telling me to contact the user of 
the number to ask them what provider they use. I think this is apalling.

So I'm more concerned with the practicality of relying on Vitelity for 
service in general and in the future. Their tech support has been 
absolutely cavalier to the point of insulting in refusing to deal with 
this basic issue of connectivity. I'm wondering if my experience is unique.
> From: Alex Balashov <abalashov@xxxxxxxxxxxxxxx>
> It is their responsibility to contact the underlying origination carrier 
> to resolve the issue.
>
>
>   
> > I have a Vitelity DID which generally works, but calls from a particular 
> > caller do not reach it.  Vitelity has thus far disavowed any 
> > responsibility for working through this problem.
> >

<<attachment: smime.p7s>>

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