Re: BLF and Call Queues

Jonas Kellens <jonas.kellens@xxxxxxxxxx> · Sun, 19 Aug 2012 13:53:09 +0200

On 08/19/2012 06:38 AM, Alec Davis wrote:

Do you also know why it hasn't been accepted ? Seems like this
functionality is asked for on different forums. Wanting

to watch a

queue for calls is not that strange.

Not sure why?
Maybe I didn't promote it enough.
Maybe my examples aren't simple enough.

Sometimes things just slip off the radar and need to get
pushed back to the top of the stack.  Bumping the review or
pinging people in #asterisk-dev usually works.

In this particular case, the following comment might have
made people think that you were going to put a new version up
for review:

"This is slightly flawed, in that a queue with all agents on
a call (that don't allow multiple calls), when another call
comes in, the hint will flash, but cannot be picked up, as
there isn't a ringing extension."

The patch works perfectly to see if a person is in a queue.
Taking that a little further, picking up the queue only works if an agent is
ringing.
However, when no agent is ringing, that's where the pickup will fail.
Directed Pickup can only pickup devices that are ringing.

Is this senario a queue issue, or a directed pickup issue? I was unable to
decide.

In our use case, it hardly ever happens.
The main use for us is the night bell queue, which is a dahdi extension with
just a ringer, no handset, so always needs to be picked up.

Alec

In my case, I just want to see if there is a call waiting in a queue. 

Call pickup I've already worked around it (I store information in a 

MySQL DB to do the pickup).

So I'm just looking on how to make a BLF-button blink or turn red, to 

show to my customer that there are still calls inside the queue waiting.

Can I only apply on Asterisk 1.8.5 ? Or can I apply to my Asterisk 

1.8.11 also ?

Thanks !

Jonas.

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