Re: Multi-tenant IVR

[Carlos Alvarez <carlos@xxxxxxxxxxxxx>]

On Fri, Aug 10, 2012 at 2:49 AM, Kannan <vasdeveloper@xxxxxxxxx> wrote:

In contrast, hosted IVR will have only one number dedicated to a business, and the business can maintain the call flow and sound files. The system will integrate with their CRM and offer personalized services to the customers of the business. And, of course, the system will have the support to connect to the PBX of the business, should the customer of the business selects to talk to the customer care agent of the business. That is our system won’t be used for the communication between the extensions of the business.

In order to do CRM or other client-side application integration, you'll need to create your own connectivity into Asterisk.  The security in Asterisk's remote interfaces isn't great, and I'd say you need to develop some middleware that handles security and also makes it more robust. Letting the customers manage their changes would also require some interface you develop, and that part can get very complex because of things like dialplan reloading.  We do not allow client access to our hosted PBX/IVR systems, so I can't advise you on that.

--

Carlos Alvarez

TelEvolve

602-889-3003

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