I believe you want your caller to request for a callback while he/she waits in a queue and when your agents are free, you want to call him back and place in a same position in a Queue where he/she has left the Queue.
There exists an ugly(!) way of doing this.
(1)Set parameter 'context' in queues.conf to some real context available in your dialplan
(2)Set 'setqueueentryvar' and 'setqueuevar' to yes in queues.conf
(3)Set paramet 'periodic-announce' to a custom audio file name announcing to caller somethink like ..'To get a callback press any key any'.(This sends the caller into context set by 'context' parameter when s/he presses any key while waiting in a queue)
(4)A variable 'QUEUEPOSITION' would give you a last position of caller in a queue. (You can get this variable in a context set by 'context' parameter. Store the value somewhere in Database)
(5)When you think your Agents are free, Generate a callfile OR use AMI to call the caller who has requested a callback.
(6)Once call is answered, send him to Queue application with 'position' parameter set to the value of 'QUEUEPOSITION' of caller from database.
--Satish Barot
On Thu, May 31, 2012 at 9:18 PM, equis software <equissoftware@xxxxxxxxx> wrote:
Is there any option in Asterisk distribution of this?
Thanks.
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