Queue Log data weirdness with Feature Transfers

[Steven Davis <stdavis@xxxxxxxxxxxxxxxx>]

Been chasing this down off and on for a while.  There have been discussion in Jira and Mantis and Dev lists about this but they all seem to seriously pre-date 1.8.x (1.4 and 1.6.x).

Calls delivered to a queue agents (Switchboard for example) that are subsequently transferred to an extension show the following queue_log data:

Blind Transfer (#9 in our env) -- queue_log registers the event as a Transfer, but the data shows the SOURCE queue extension (dialplan exten to reach queue(switchboard) ), the context that the of the exten to reach queue, and typical time data

Attended Transfer (#6 in our env) -- queue_log registers the event as CompleteAgent with data showing typical time data.

Pertinent data: 

Asterisk 1.8.11.1 (and many previous versions)

queues and queue_members are defined in dynamic realtime extconfig

all transfers are by feature codes

endpoints are polycom 4xx (that have elf for blnd and att transfers, though the same events occur with manual #6/#9)

- 

Steven Davis

VoIP Engineer

Multi Service Corporation

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