Personal queue with one agent: add calls to extension
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- Subject: Personal queue with one agent: add calls to extension
- From: Roland <asterisk@xxxxxxxxxxxx>
- Date: Fri, 13 Apr 2012 10:36:50 +0200
What would be the easiest way to give a SIP account his own private queue, so calls can be added while this account is busy?
While implementing our new Asterisk based telephone system, the receptionist came with the 'need' to add a call in the queue for an extension. So if the boss on extension 100 is on the phone, she could still transfer the caller to this extension, and it will be queued after the call. The boss would hear a beep, indicating that somebody else is waiting. This is how our old analog PBX seems to work. After waiting a while, the caller would return to reception if the boss wouldn't answer (or is still talking).
I think I can accomplish this setting up a Queue with a timeout. After the timeout, the user would be returned back to reception.
But of course when I asked: who would you like to have a queue, the reply was: everybody!
I think I am not all to happy with giving everybody his own personal queue. Doesn't really make sense, does it?
Especially for our wireless DECT phones this is a problem, because I have a few handsets on a base station with their own extension number. The dect system can only handle 3 concurrent calls. I now have configured every handset to have his own SIP account. I could give every handset two sip accounts (or two lines, somehow), but then the line being in the queue, would congest the base station. Other dect system I have seen can handle 4 concurrent calls. I am afraid more base stations will cause interference on the signal.
So I think I should solve this with Asterisk. Any suggestions about queueing call to a extension (or SIP account actually) without having to configure a 'private' queue for each sip account?
Thanks in advance!
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