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http://www.chron.com/disp/story.mpl/front/6483198.html 2nd child taken to wrong airport, Continental confirms By SHANNON BUGGS HOUSTON CHRONICLE June 16, 2009, 5:25PM An 8-year-old Continental Express passenger flying unaccompanied from Houston on Saturday ended up in the wrong destination, the second such case over the weekend confirmed by Houston-based Continental Airlines. Continental Airlines contracts with other companies for Continental Express flights. The College Station girl, traveling alone on a Continental Express commuter flight departing from Bush Intercontinental Airport, ended up in Fayetteville, Ark. instead of her destination of Charlotte, N.C. The next day, an unaccompanied 10-year-old girl boarded a Continental Express plane at Boston=92s Logan airport and landed in Newark, N.J. instead of her intended destination of Cleveland. Both Continental Express flights were operated by ExpressJet under contract with Continental. In a statement today, Continental spokeswoman Kelly Cripe said both incidents occurred when flights with different destinations were loaded simultaneously from the same doorway., and that "miscommunication among staff members resulted in the child being boarded on the wrong aircraft." "In both circumstances the children were supervised throughout the entire process and were rebooked and routed to the proper destinations on the same day," Cripe said in the e-mailed statement. "Continental has clear procedures to assist children traveling alone and we take the responsibility very seriously," the statement said. "We have also taken immediate action to reinforce to airport representatives that they must closely adhere to established procedures." Wendy Babineaux, a College Station resident and mother of the 8-year-old, said her daughter was on her way to visit her father, Babineaux=92s ex-husband, when she was detoured to the Arkansas airport, sent back to Intercontinental in Houston and then flown to Charlotte. =93I have never seen so much incompetence in all my life,=94 Babineaux said= . On Monday=97before hearing about the Sunday foul-up on the flight from Boston=97Babineaux hired attorney Wayne Rife to help her and her former husband get a full refund from the airline for the cost of the airline ticket and present their concerns to federal authorities. =93We shouldn=92t have to pay anything because it was Continental messed up,=94 Babineaux said. =93We shouldn=92t have to pay for the mess they put my child through. It=92s not so much the money. It=92s the neglect that they showed my child.=94 Continental said in its statement that it has apologized to both families and is "working with them" to resolve the situations, but did not elaborate about what compensation, if any, would be offered. The father of the 10-year-old involved in the Boston incident said the airline offered to refund the $75 unaccompanied minor fee, and indicated he did not consider that adequate. shannon.buggs@xxxxxxxxx <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> If you wish to unsubscribe from the AIRLINE List, please send an E-mail to: "listserv@xxxxxxxxxxxxxxxxx". Within the body of the text, only write the following:"SIGNOFF AIRLINE".
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